Funnel

A Funnel encapsulates all steps required to onboard a user for a particular claim using Pages and Routes. It encapsulates all attempted completions of a funnel in the form of claims.

A Page contains a series of questions that collect data from a claimant.

A Route uses the answers to the Page's questions to determine the next Page for a claimant to complete.

Example: Mercedes Diesel Emissions Funnel

A Mercedes Diesel Emissions Funnel would include a page called Vehicle Lookup which collects the vehicle registration number from a claimant to find the vehicle's make, model and fuel type.

The page would include a route that checks if the vehicle is a Mercedes-Benz with a Diesel engine.

If the vehicle is a match then a route redirects the claimant to a page that asks the claimant to provide their email and phone number.

If the vehicle is not a match then a route redirects the claiamnt to a page informing them they do not qualify for the claim.